Privacy Policy

PRIVACY POLICY

Use-Ta! is committed to protecting your privacy as an online visitor to our website.

This privacy policy provides you with details of how Use-Ta! collects and processes your personal data through your use of our site and in our business. 

We aim to comply with the Australian Privacy Principles contained in The Privacy Act 1993 (Cth) and General Data Protection Regulations (GDPR) to ensure that your information is protected.

This Privacy Policy, together with our Website Terms and Conditions (including Disclaimer)  and Listing Terms and Conditions,  form the entire agreement between you and Use-Ta!.

Use-Ta! is the controller of the personal information collected via this website, and we are responsible for your personal data (referred to as “we”, “us” or “our” in this Privacy Policy).

Our Contact Details:

Second Hand First Pty Ltd trading as Use-Ta! 

ABN: 13 650 392 591

1/831a High Street, Thornbury

Victoria 3071

Australia

hello@use-ta.com.au

Personal Information – Type, purpose and legal grounds 

Personal information/data includes any information capable of identifying an individual. It does not include data that is anonymous in its source. 

The information we hold about you must be accurate and up-to-date. Please notify us if your personal information changes at any time by emailing hello@use-ta.com.au.

We may process the following categories of personal data about you:

Communication Information

Communication information includes any communication that you send to us. This information can be sent to us through:

a) Information collected in our physical stores through your activity as a customer or consignment client;

b) The subscriber form on our website.

c) Email, text, social media messaging;

d) Social media messaging or posting; or

e) Through any other communication that you send to us.

We process this data for:

a) communicating with you;

a) record keeping, and;

b) the establishment, pursuance or defence of legal claims.

Our legal grounds for this processing is our legitimate interests, which in this case are to respond to communications sent to us, to keep records and to establish, pursue or defend legal claims.

Customer Information

Customer information or data includes any information you provide relating to the purchase of goods and/or services, such as your name, title, billing address, delivery email address, phone number, contact details, purchase details and your card details.

We process this information to:

a) run our consignment service;

b) supply the goods and/or services you have purchased, and;

c) keep records of such transactions.

Our legal ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

User Information/Data

User information includes data about how you use our website and any online services, together with any data that you may post for publication on our website or through other online services. We may collect, store and use:

a) information that you provide to us when using the services on our website or that is generated in the course of the use of those services (including the timing, frequency, and pattern of service use);

b) information contained in, or relating to, a personal or business account with our website (including name, email address, date and month of birth);

c) information that you provide when you provide feedback;

d) information that you provide when you change your personal details or email preferences;

e) information that you provide when you respond to a survey;

f) information that you provide when you communicate with our customer support;

g) any other personal information that you choose to send to us.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

We process this data to:

a) operate our website and ensure relevant content is provided to you;

b) ensure the security of our website;

c) maintain backups of our website and/or databases;

d) enable publication and administration of our website, other online services, and business.

Our legal grounds for this processing is our legitimate interests, which in this case are to enable us to administer our business.

We will not, without your express consent, supply your personal information to any third party for their or any other third party’s direct marketing.

Technical Data

Technical data is information about your use of our website and online services, such as information about your visits to, and use of this website, including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths.

We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.

Our legal ground for this processing is our legitimate interests, which in this case are to enable us to administer our website and inform our marketing strategy.

Financial Transactions

Our website financial transactions are handled through our payment service providers, ShopPay, PayPal or Square.  This may change from time to time. 

We will share information with our payment services provider only to the extent necessary for processing payments made via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

Individual profiles are not used for any other purpose other than that described above without consent. 

Details are only supplied to a third-party supplier when it is required by law, for goods or services which you have purchased, or to protect our copyright, trademarks and other legal rights.

Marketing Information/Data

Marketing information includes data about your preferences for receiving marketing from us and our third parties.

We process this data to:

a) Enable you to receive our newsletter;

b) Enable you to participate in promotions such as competitions, prize draws and free giveaways;

c) To deliver relevant website content and advertisements to you and measure the effectiveness of this advertising.

Our legal ground for this processing is our legitimate interests, which in this case, are to study how customers use our products/services, to develop them, to grow our business and inform our marketing strategy.

We may use Customer, User, Technical and Marketing Information/Data to:

a) deliver relevant website content and advertisements to you, and;

b) measure the effectiveness of the advertising we offer to you.

Our legal ground for this processing is legitimate interest, which is to grow our business.

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Contract Obligations

Where we are required to collect personal data by law, or under the terms of the contract between us, and you do not provide us with that data when requested, we may be unable to perform the contract (for example, to deliver goods or services to you).

If you don’t provide us with the requested information, we may have to cancel a product or service you have ordered. If we do, we will notify you.

Use of Personal Information

We will only use your personal data for the purpose it was collected for or reasonably compatible purposes if necessary. In the event we need to use your details for a new purpose, we will notify you and explain the legal grounds for processing.

We may process your personal information without your knowledge or consent, where required or permitted by law.

Cookies

We may automatically collect certain data from you as you use our website by using cookies and similar technologies. 

A "cookie" is a piece of information that is stored on your computer's hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes. 

Cookies are used by all websites, and do not harm your system. 

To check or change what types of cookies you accept, alter your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. By not blocking cookies and continuing to browse, you are authorising the use of cookies. If you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site.

How do we use cookies?

We use cookies to track your use of our website. This enables us to understand how you use the site. This helps us develop and improve our website.

Types of Cookies: 

Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page, but they do not collect any personal data from your computer; or

Persistent cookies: A persistent cookie is stored as a file on your computer, and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.

Cookies categories: 

a) Strictly necessary cookies: These cookies are essential for you to use the website effectively. Without these cookies, the services available to you on our website cannot be provided.

b) Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they count visits, and identify traffic sources.

c) Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested, such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.

Please note that third parties who advertise on our website (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Marketing Communications

We may send you marketing communications if:

a) you made a purchase or asked for information from us about our goods or services; or

b) you agreed to receive marketing communication and, in each case, you have not opted out of receiving such communications since.

Express consent

It is unlikely that Use-Ta! will share your personal data with any third party for their own marketing purposes; however, in such circumstances, we will obtain your express consent.

Our lawful grounds for processing your personal data to send you marketing communications are either your consent or our legitimate interests, namely, to grow our business.