How consignment works at Use-Ta! at a glance:

FAQs

How do I book a consignment appointment?

All bookings are made online; we can't book for you in-store or over the phone, because we use your booking form to collect your details and sign off on our consignment agreement. You can book right here!

What kinds of items do you accept?

We take clothes, shoes, books, bedding and baby carriers. We can't take equipment like prams or highchairs, or toys. 

Items must be:  

• Clean and freshly laundered, undamaged and ready for new owners
• Safe for use
• From smoke-free homes  
• Appropriate for the current season
• From a reputable brand, like the ones on our Brand List

At your appointment, we’ll have a look at everything and give you back the things that aren't right for us.

Is there a limit on how many items I can bring?

Yes, there is a 50-item limit per consignment booking. There is no minimum number of items. Each consignor can book one appointment per day.

Do I need an account to consign?

Yes. We create a Consignor Account to track your items and payments.

We’ll need:  

• Your full name  
• Email address  
• Phone number  
• Your payment details (which you provide via the Consignor Portal)

Please double-check your bank details. If incorrect details are provided and your payout goes to the wrong account, we may not be able to recover the funds.

How will I know what you’ve accepted and how it’s priced?

We’ll email you with a list of approved items, including SKUs and prices. You can also check your items via the consignor portal.

How long do you keep my items?

Your consignment period is 56 days from the date we accept your items. You can see the expiry date of your items via the consignor portal. For the first 6 weeks, your items will be full-price, then they'll go on sale for the last 2 weeks. You’re welcome to collect your items at any time before the end of the consignment period. Just find them in-store and bring them to the counter so we can scan them out of our system. If an item hasn’t sold and you haven’t collected it by the end of the 56 days, it becomes our property and may be donated, disposed of or sold. You can find out about the charities we support right here. 

How do you decide on prices?

We price our items to sell quickly, based on:  

• Previous sales data  
• Recommended retail price (RRP)
• Condition of the item
• Customer demand
• Pricing on other marketplaces such as Depop, eBay, and Poshmark.

For most items, we price at around 30-40% of the RRP, which is a bargain for our customers and fair for our consignors. 

How much do I earn from my items?

You receive 35% of the selling price, minus a 95c item fee per item.

Example:  
- If an item sells for 100, your credit is 34.15  
  - 100 x 65% = 65  
  - 65 – 0.95 = 64.05 (consignee share), 34.15 (your share)

All fees and payments are in Australian Dollars.

How and when do I get paid?

Payouts are processed on request. You can request a payout:  

• Through the Consignor Portal (following these instructions), or  
• In person at the store (please bring photo ID!)

You can change your payment preferences at any time by following these instructions.

Please allow 3–5 business days for your payout to be processed.  

Can I use my earnings as store credit?

Absolutely! We'll even give you a 10% bonus! Just let our team know if you're shopping in-store, or request a payout in the consignor portal and select Store Credit as the payment option. If you'd like to use your Store Credit online, shoot us a message, and we'll make sure it's available for you (make sure you're using the same email address on our website as you use for your consignment account!).

What if my items are lost or damaged while in your care?

After we’ve accepted your items and before they sell or the consignment period ends, we’re responsible for them. We're insured for any major disasters, so we will cover the loss, and you will get paid as if your items were sold. Sadly, sometimes we are targeted by shoplifters. If your item is stolen, we will cover the payment to you.  If an item is damaged, we will rectify the damage or pay you for the item.

I'm not getting your emails- help!

Our emails have a high delivery rate (98.08%!), so it's a good idea to check 'Promotions' or 'Spam' first. If the email has gone to your junk folder, please add notifications@circle-hand.com to your 'safe sender' or Contacts list. If you're still not receiving our emails, it may be because you accidentally unsubscribed. If adding our contact details, or resubscribing to our emails doesn't work, please send us an email, and we'll take a look on our end. 

More questions?

No worries- send us an email at hello@use-ta.com.au, and we will be happy to help!